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Wall Preparation

Welcome to Design Cloud. Browsing on Design Cloud is free and does not require an account.

Do I need to prepare my walls before applying Wall Art?

The wall surface should be:

  • Flat
  • Clean
  • Dry
  • Free of mildew, grease, or other stains

If the paint is old or flaking, then preparing the surface and painting it correctly is highly recommended. Old wallpaper and adhesive should be removed by sanding, or adhesive remover and primer should be applied to the clean, smooth wall surface prior to application. Applying a Wall Covering or Poster to paneling, or wall currently covered with wallpaper, is not recommended.

Do I need special tools to apply Wall Art?

Below is a list of tools recommended for the application of Wall Covering.

  • Smoothing tool such as a squeegee or even just a credit card.
  • Stanley Knife
  • Sponge
  • Bucket
  • Spray bottle
  • Drop cloth
  • Tape measure
  • Ladder

Remember to use all tools as per manufacturer’s safety instructions.

Are there any tricks to papering around doors and windows when installing a Wall Covering?

There are some tricks to applying your project. If the panel covers a portion of wall with a door, window, or fixture:
1. Use a straight edge to push the panel flush against the wall or the obstruction.
2. Use a utility knife to cut away excess material around the object leaving enough material that it hangs just slightly over the obstruction.
3. Use a flathead screwdriver or other flat tool to tuck the excess material behind the obstruction.

What is the best starting point to begin a Wall Covering installation?

Panel numbers are printed at the bottom of each strip. Apply the panels in numerical order following the wetting and booking process described in the installation instructions included in the product package.

What is the “Distance A” mentioned on the instructions? How can I measure it?

Distance A is the distance from the edge to the middle of the wall, and is where the starting line should be plumbed. If the project settings are set as “Overlap”, then the first panels should be positioned in the following way:

  • Odd number of panels: Align the plumbing line with the center of the first panel
  • Even number of panels: Place the edge of the first panel on the vertical line

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How do I remove air bubbles after application?

While it is important to use a damp sponge to remove bubbles during the initial application, there’s no need to worry about clearing smaller bubbles at this time. After 15 minutes, smooth out any remaining large bubbles using a smoothing tool. Bubbles that are smaller than a quarter will dissipate as the wall covering sets.

How do I remove HP PVC Free Wallpaper?

1. Use a sponge and water to thoroughly wet the wall art.
2. Once the wall art is wet, peel it from the wall (if it sticks use additional water).
3. Clean off the residual paste with a sponge and water.
The removal performance of this product is dependent upon a wide range of factors including surface preparation, installation technique, and conditions of the room environment.

Account

Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from DesignCloud.

I forgot my password, how can I get a new one?

Go to the forget password page, so you can set a new one.

Buying

What forms of payment does DesignCloud accept?

We accept all Mastercard, Visa, American Express, Electronic Fund Transfer, PayPal and Afterpay.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

Where do we ship to?

We ship Australia wide.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

How long will my order take?

Your order is processed and shipped within 1 business day. Shipping times vary on location and can take up to 2 weeks.

Privacy & Policy

Information Collected or Received

DesignCloud may collect personally identifiable information, such as your name. DesignCloud may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by DesignCloud. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DesignCloud website.

Collection and use of personal information

DesignCloud collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

 

DesignCloud uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, DesignCloud news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

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You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DesignCloud services or websites you visit.